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Due to the nature of shipping, handling and delivery outside of the United States, all sales are final for international customers. We are also unable to keep our satisfaction guarantee policy or our standard warranty for these customers as well. We are sorry for any inconvenience this may cause. Please note that all items leaving our facilities are packaged and handled in the same high-quality way as all other orders: our inability to guarantee the integrity of a package comes when that order leaves our national borders.
Returns and Refunds
All international returns will be addressed on a case-by-case basis. If you have questions about returning a product, defective returns or any other return shipping service, please e-mail us at email@example.com or call our customer service center at 1-800-683-3260 for more information.
We are unable to offer refunds for internationally shipped packages, however depending on your issue, certain solutions may be implemented on a case-by-case basis, such as reshipment of the product, store credit, etc. Again, all issues will be assessed on a case-by-case basis. Northland Vapor Company is sorry for any inconvenience that this may cause.
If your package is rejected by your country’s import/export services, please e-mail us at firstname.lastname@example.org or call our customer service center at 1-800-683-3260 for assistance. We will work our best to implement the best solution based on your specific situation.
Arrival times for internationally shipped packages can be as short as a few days, and possibly up to a couple or few weeks. In some cases, arrival dates can be as long as several weeks from the date that the initial order was placed. This is likely due to customs checks and other import regulations that are dependent on the country or company being shipped to.