We have a checkbox at checkout requesting that you double check all your information including eLiquid flavor, eLiquid strength, and your address. Please contact us right away if you notice your address was entered incorrectly. We may be able to catch the order, however, if the order has already been shipped, and a replacement is required to reship the order then you are responsible for the additional shipping charge.
A: A pending authorization is a transaction that has been put on your debit or credit card account. The final transaction does not go through until you complete your order. If you are reading this, you most likely have an abandoned cart with an AVS error. Read "What is an AVS error?" Don't worry, that charge will eventually drop off your account if you fail to complete your order and receive a confirmation email/tracking number.
A: Sometimes at Northland your discounts will apply automatically to your order. Most of the time you have to manually type in a coupon code. Trust me, it is easy! Simply sniff out our specials through our social media. You'll have to wait until the next sale due to our payment processing system. Let us know if you have further questions.
A: Unfortunately, we are
not able to accept returns on eLiquid that does not meet personal flavor
expectations. Taste is a very subjective sense that will vary greatly from
person to person. We now have sample packs of Northland for purchase so
that you may try each flavor without breaking the bank! In accordance with
our strict quality control guidelines, returned eLiquid can never be
re-used for any purpose, and will therefore not be accepted. We do, however, address all concerns from our valued customers on a personal basis. For more information please read the official Northland Vapor Refund Policy.
All of our hardware has a limited 30 day return option. This is not in congruence with the warranty. If your device is defective, contact support immediately, as they will be able to help you through the return process. There should be a little green question mark button in the lower right hand corner to reach out to support. For additional information please read the official Northland Vapor Refund Policy.
A: We do thorough testing on each small batch that we create
of each and every flavor, we assure you that nothing went wrong in the
production. These two flavors are among our most praised flavors (Blu Razz - Generally Fruity) but also strongly disliked by a small percentage
of people. No one is wrong here, it is merely a matter of everyone's
taste preferences being different. Even here in the Northland the two
founding brothers, Brett and Jordan, don't agree on these two flavors; Brett
isn't a fan of either of them, but Jordan doesn't know how life could go on
without these two!
A: Steeping may improve the perceived flavor of an ejuice or eliquid. This is the process of allowing the bottle to breathe in a dark place for a period of time. This is a subjective process and will vary from Northlander to Northlander. Here are three sources you can use to help reach your own educated and unadvised opinions:
Nicotine salt is a liquid compound that
has been modified from its freebase form to its salt form, in this case,
known as its acidic form. Despite what laypersons think they are not actual solid "salts" like table salt we use to add to foods.
Nicotine salts e-liquid is intended for use in lower-power devices. Pod-style or cartridge-style are optimal for nicotine salts, but you can use more conventional,
easily refillable devices too. A basic vape pen will offer more than
enough power to get a satisfying vape from a higher-nicotine salt blend.
Nicotine Salts should be treated with the
same care as standard nicotine solutions. The same amount of nicotine is
still present in the Nicotine Salt solution as compared to an
equivalent standard nicotine solution.
The reason why the Nicotine Salt solution
has a different color is due to the acidification process. The color of
the Nicotine Salt is the conclusion of its creation rather than, the
oxidation of the Salt. An additional benefit of the process is that the
Nicotine Salt contains anti-oxidative properties that will benefit the
nicotine in extending its shelf life.
A: Some products have trace amounts. Northland Vapor Company tries not use any
flavorings that contain diacetyl, acetyl propionyl, or acetoin. Mint Chip is the only flavor in our Northland Vapor line that has trace amounts of diacetyl. None of our flavors in Borealis contain diacetyl, acetyl propionyl, or acetoin. Our Foggy Morning Vapor line contains trace amounts of diacetyl. We are working on getting Foggy Morning and Mint Chip lab tested, so you know exactly the amount within them. We will post the results here! All of our ingredients are USP grade (United States Pharmacopeia). We have the best interest of our customers and the reputation of the eLiquid industry at heart.
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THIS PRODUCT CAN EXPOSE YOU TO CHEMICALS, INCLUDING NICOTINE, WHICH IS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER, BIRTH DEFECTS, OR OTHER REPRODUCTIVE HARM. FOR MORE INFORMATION GO TO WWW.P65.WARNINGS.CA.GOV
These products are intended for use by persons of the legal smoking age in their current jurisdiction, and not by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. This product is not intended for use as a smoking cessation aid product nor is it designed to prevent, treat, cure or diagnose any sickness, illness, or disease. Nicotine is addictive. Nicotine is toxic. Northland Vapor Company and these statements have not been evaluated or approved by the FDA.