Help Center

A: Click here for more information about Northland Vapor tracking. Please note that orders with hardware may take an additional 2 or 3 business days for processing and handling. 

A: Click here to learn about Northland Vapor shipping costs.

A:  Yes.  Please click here for more information on Northland Vapor international shipping.

A: No, but if you are in the Fargo, ND - Moorhead, MN area and would like to purchase locally you can visit our retail store! 

Northland Vapor Company

115 8th St S

Moorhead, MN 56560

We have a checkbox at checkout requesting that you double check all your information including eLiquid flavor, eLiquid strength, and your address. Please contact us right away if you notice your address was entered incorrectly. We may be able to catch the order, however, if the order has already been shipped, and a replacement is required to reship the order then you are responsible for the additional shipping charge. 

A:  A pending authorization is a transaction that has been put on your debit or credit card account. The final transaction does not go through until you complete your order.  If you are reading this, you most likely have an abandoned cart with an AVS error.  Read "What is an AVS error?"  Don't worry, that charge will eventually drop off your account if you fail to complete your order and receive a confirmation email/tracking number.

A: An AVS error is an Address Verification System error.  The billing address on file does not match the billing address on the card that you are using. Thank you for your patience.

A: Once you reach checkout you may enter your discount code.  This will vary by device, but there should be a field labeled "Discount code:" for you to use.  Please contact us if you run into issues.

A: Currently we accept all major credit cards.  Contact us with questions about other forms of payment.

A:  Sometimes at Northland your discounts will apply automatically to your order.  Most of the time you have to manually type in a coupon code.  Trust me, it is easy!  Simply sniff out our specials through our social media.  You'll have to wait until the next sale due to our payment processing system.  Let us know if you have further questions.

A:  Unfortunately, we are not able to accept returns on eLiquid that does not meet personal flavor expectations. Taste is a very subjective sense that will vary greatly from person to person. We now have sample packs of Northland for purchase so that you may try each flavor without breaking the bank! In accordance with our strict quality control guidelines, returned eLiquid can never be re-used for any purpose, and will therefore not be accepted.  We do, however, address all concerns from our valued customers on a personal basis. For more information please read the official Northland Vapor Refund Policy.

All of our hardware has a limited 30 day return option.  This is not in congruence with the warranty.  If your device is defective, contact support immediately, as they will be able to help you through the return process. There should be a little green question mark button in the lower right hand corner to reach out to support. For additional information please read the official Northland Vapor Refund Policy.

A:  It changes monthly, but currently, Nuts & Cream is our most popular flavor.  There is a very enthusiastic following for our other Premium Northland Vapor flavors as well!

A:  The cloudiness in these liquids is normal and nothing to worry about.  It is simply a combination of high VG% and the use of natural flavorings in some of our eLiquids that can sometimes separate.

A: We do thorough testing on each small batch that we create of each and every flavor, we assure you that nothing went wrong in the production.  These two flavors are among our most praised flavors (Blu Razz - Generally Fruity)  but also strongly disliked by a small percentage of people.  No one is wrong here, it is merely a matter of everyone's taste preferences being different.  Even here in the Northland the two founding brothers, Brett and Jordan, don't agree on these two flavors; Brett isn't a fan of either of them, but Jordan doesn't know how life could go on without these two!  

A: Steeping may improve the perceived flavor of an ejuice or eliquid.  This is the process of allowing the bottle to breathe in a dark place for a period of time.  This is a subjective process and will vary from Northlander to Northlander.  Here are three sources you can use to help reach your own educated and unadvised opinions:

Vaping Logs - http://vapinglogs.com/1310/2013/05/07/steep-e-juice-revisiting-common-question/

Best eLiquid Info - http://besteliquidinfo.com/what-is-steeping-an-e-liquid/

ECF - https://www.e-cigarette-forum.com/forum/threads/what-is-steeping-your-e-liquid.400384/

Nicotine salt is a liquid compound that has been modified from its freebase form to its salt form, in this case, known as its acidic form.  Despite what laypersons think they are not actual solid "salts" like table salt we use to add to foods. 

The purpose of the Nicotine Salt itself is to enhance your vaping experience by utilizing increased strengths of nicotine while having little to no harshness and vastly improved smoothness. 

Absolutely all components in the formulation, with the exception of Nicotine, are FEMA/GRAS food grade. Nicotine is USP grade.

Nicotine salts e-liquid is intended for use in lower-power devices. Pod-style or cartridge-style are optimal for nicotine salts, but you can use more conventional, easily refillable devices too. A basic vape pen will offer more than enough power to get a satisfying vape from a higher-nicotine salt blend.

Nicotine Salts should be treated with the same care as standard nicotine solutions. The same amount of nicotine is still present in the Nicotine Salt solution as compared to an equivalent standard nicotine solution. 

The reason why the Nicotine Salt solution has a different color is due to the acidification process. The color of the Nicotine Salt is the conclusion of its creation rather than, the oxidation of the Salt. An additional benefit of the process is that the Nicotine Salt contains anti-oxidative properties that will benefit the nicotine in extending its shelf life.

A: All of our eLiquids are hand-crafted and designed in Fargo, North Dakota, USA.

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A: The official way to contact Northland Vapor is here:  http://contact.northlandvapor.com

A: Some products have trace amounts.  Northland Vapor Company tries not use any flavorings that contain diacetyl, acetyl propionyl, or acetoin. Mint Chip is the only flavor in our Northland Vapor line that has trace amounts of diacetyl. None of our flavors in Borealis contain diacetyl, acetyl propionyl, or acetoin. Our Foggy Morning Vapor line contains trace amounts of diacetyl. We are working on getting Foggy Morning and Mint Chip lab tested, so you know exactly the amount within them. We will post the results here!  All of our ingredients are USP grade (United States Pharmacopeia).  We have the best interest of our customers and the reputation of the eLiquid industry at heart.

A: NO! We do not use any artificial coloring, preservatives, or sweeteners in any of our lines of eLiquid!

We have sales often because we want you to save money! Sometimes our sales include discounts for devices/hardware. Sign-up for our newsletter to stay informed on our promotions. 

A: CASAA- The Consumer Advocates for Smoke-free Alternatives Association

A: SFATA- Smoke-Free Alternatives Trade Association

A:  Our contest has ended, but learn more about getting involved here.